Delete your IMb Scanner account
IMb Scanner is published by Ashwood Data. You can delete your account from inside the app, or confirm it by email from this page.
What gets deleted
Deleting your account permanently removes your account, your profile and your scan history. It cannot be undone, and we cannot restore it afterwards.
Confirm deleting your account
Checking this link…
This will permanently delete the account this link was sent for — the account itself, the profile and the whole scan history. It cannot be undone.
Nothing has been deleted yet. Press the button to go ahead.
Deleting…
The account has been deleted.
The account, the profile and the scan history are gone from our servers. There is nothing else for you to do, and you can close this page. If the app is still open on a device, sign out — it is signed in to an account that no longer exists.
You can request a new link below, or email Support@ashwooddata.com and we will do it for you.
Delete it by email
If you cannot sign in — a lost password, an email address you no longer use, or a device you no longer have — enter the email address on the account. We will send it a confirmation link, and pressing the button on that link deletes the account.
Sending…
Check the spam folder if it does not arrive. If you did not receive anything and you are sure of the address, email Support@ashwooddata.com.
Delete it yourself, in the app
- Open IMb Scanner and make sure you are signed in.
- Open the side menu (the menu button in the top-left corner).
- Tap Delete Account, near the bottom of the menu.
- Confirm when asked. Your account and scan history are deleted from our servers straight away.
Using the app as a guest?
Guest sessions are not accounts, so there is no Delete Account row in the menu, and a guest session is not linked to an email address — which means neither the form above nor an email to us can find one.
To remove scans made as a guest, sign up from inside that same guest session on the same device. Your existing scans carry over into the new account, and you can then use Delete Account above to delete them along with it.
If none of that works
Email us and we will delete the account for you.
Please send it from the email address on the account if you can, and include the email address you signed up with. We may ask you to confirm something only the account holder would know before we delete anything — that check protects you from someone else deleting your account.
How long it takes
- In the app: straight away. Your account and scan history are removed from our servers as soon as you confirm, and the app signs you out.
- By email from this page: straight away, as soon as you press the button on the confirmation link.
- By writing to support: we aim to complete requests within 30 days of verifying that the request came from the account holder.
We keep no backup copy of your scan history after deletion. Records we are required to keep by law — for example, records of a purchase — are retained only for as long as the law requires and are not used for anything else.